Maserati Digital Support
The Maserati VIP Support team is a dedicated resource for dealers to use for all questions related to the Maserati Digital Program or the Analytics reporting suite.
Phone: (844) 309-4692
Hours: 9AM - 6PM Eastern Standard Time
Frequently Asked Questions
What are the benefits of the Maserati Digital program?
- Dealers will receive brand site leads from MaseratiUSA.com and Maserati Event Leads.
- Dealer’s website and location will be listed within the “Find a Dealer” search results on MaseratiUSA.com and a deep link to their inventory.
- To ensure dealers are receiving the best products and services in the marketplace, Maserati Digital vets and reviews all approved vendors.
- Dealers are able to purchase products and services offered through the Maserati Digital program at discounted rates.
- Dealers have access to the Maserati Analytics platform, which showcases all digital analytics across Maserati Digital programs, including your website, leads, and advertising.
- Dealers receive exclusive Maserati Digital promotional pages and tool that support key retail events (ie. New Vehicle Launch landing pages, customer personalization, etc.).
- Select Maserati Digital products and services are eligible for co-op reimbursement and will be automatically submitted.
- Dealers have access to call or email Maserati Digital VIP Support for any Maserati Digital program-related questions.
- Concierge services is provided by Maserati. This service reaches out to customers to assist dealers with setting an appointment at the dealership.
Where can I learn more about the program?
Which providers are included in this program?
Certified website and advertising providers under the new Maserati Digital program include Dealer.com, DealerOn, Dealer Inspire, and Pixel Motion.
Do I have to use one provider for all services?
No, you are not required to use the same provider across all services: website, digital advertising, SEO, and social. For example, you could utilize one provider for your website, and a different provider for your digital advertising services.
What are the program guidelines?
Click here to view more information on the Maserati Digital program guidelines and benefits.
Will I retain ownership of my website URL if I choose to use my existing URL for my Maserati Digital website?
Ownership will remain with the dealer (subject to having an active dealer code), but the domain will need to be hosted by either Shift Digital or your selected website provider for the URL to direct to your new Maserati Digital website.
Will I still have control of my website content and design?
The Maserati Digital Dealer program has been crafted to offer best-in-class providers and tools that offer the industry’s latest technology, design, flexibility, and products.
Why is the Data Share Agreement (DSA) required?
Participation in the certified program and consent of the Data Share Agreement will allow Maserati to start sending brand site leads from MaseratiUSA.com, Maserati Event leads, and dealer website leads directly into your dealership’s CRM. Without consent of the DSA, these leads will not be delivered to your CRM. If you have already signed the DSA for CRM integration in the past, you do not need to sign an additional DSA and no further action is needed.
Note: Only the Dealer Principal, or a similar role with legal signing authority, can sign the DSA agreement. You will find this document under the section titled “Digital Signature” then “Data Share Agreement” in your ModisCS+ menu.