Express Storefront provides the same seamless, streamlined shopping experience, whether the customer starts from home and completes the deal in-store or the other way around. Roadster dramatically improves dealership customer satisfaction scores, while significantly reducing sales costs.Compare Packages Enroll
Empower customers to build their own deal seamlessly, whether at home or in your showroom, with guidance from your agents.
Multiple Payment Options
Show customers exactly what they’ll owe for their vehicle (including taxes, fees and discounts applied), and let them choose how they want to pay for it.
Secure Credit Application
Enable shoppers to submit a credit app from the convenience of their computer or mobile device, and to upload photos of their driver’s license and insurance card. Everything’s encrypted and secured by two-factor authentication.
Easy Trade Valuation
Allow customers to factor their trade-in value into the deal using Roadster’s Express Trade ™ or a third-party trade solution of your choice*.
*The following third-party trade solutions are available for integration: Kelley Blue Book ICO, Kelley Blue Book Trade-In Value, TradePending, TrueCar and AutoHub.
Service & Protection Plans
Drive more revenue by prominently promoting your configurable service and protection plans throughout the shopping experience. We work with F&I Express, JM&A, PEN, and others to make sure your F&I menu is complete.
Optional Accessories Store
Entice shoppers with add-ons-from cargo nets to cross bars-and watch your profits grow. We work with many accessory partners, including your OEM directly, to provide all of the options available. You’ll also be able to add your own labor rates in order to ensure accessory fees are as accurate as possible.
Reservations and Deposits
Enable shoppers to reserve their vehicle from the VDP with a simple credit card deposit, powered by Stripe, giving you monetary commitment from a high-quality contact who is likely to convert to a sale.
Enable customers to pick up in-store where they left off at home or use your Vehicle Recommender to walk a new customer through their options. Empower your agents to pencil deals and adjust pricing (based on the profitability guardrails you set) to reduce the transaction time. You can even check in on top performers via our robust reporting suite.
We are committed to helping you evolve your sales process and achieve next-level success. We’ll ensure you make the most of our platform by:
- Identifying areas of opportunity
- Developing custom strategies
- Conducting remote trainings
- Checking in Weekly
- Visiting in person quarterly
- Providing best in class technical support
Level up your training with our free online training courses at Roadster Academy. Certification programs and resources are uniquely designed for individual dealership roles: From sales managers to BDC reps, everyone can become an Express Storefront expert in no time.
Roadster’s lead engagement solution instantly replies to customer queries with quality, actionable emails containing the price and VIN information from your Express Store. With the information they want right at their fingertips, customers are invited to immediately begin building their deal online. And they do. Express Response emails generate 10x more engagement than generic CRM autoresponders.
Roadster’s proprietary trade tool enables customers to use mobile-friendly technology to easily capture and submit their trade-in information to you. It gives you complete control over the value of the vehicle, and streamlines the process so you can make your customer a firm offer in minutes. Available for purchase as an Express Storefront add-on.
Express Store Live
Express Store Live leverages the in-depth knowledge of Roadster's automotive experts and the comprehensive features of your Express Store to engage customers in conversations that lead to higher quality opportunities. Unlike chat providers who use bots and are only incentivized to secure leads, we provide detailed answers to customers’ queries and guide them deeper down the purchase funnel. When we answer customers’ initial questions, 85.5% continue chatting with us, with the average Express Store Live conversation lasting 26 minutes — 2x the industry average.