Enhanced Conversational Commerce, Specifically Designed for Dealers
Introducing the most advanced messaging and retailing platform in automotive. Our fully managed omni-channel service connects buyers and sellers in real time, improving the online customer experience and helping dealers service and sell more cars. Our flexible and interchangeable platform is designed to suit the needs of your dealership. Enroll today and discover why more than 6,500 dealers trust Gubagoo.Compare Packages Enroll
B.E.A.S.T. Behavior Scoring
Our patented behavioral scoring algorithm tracks and scores every website visitor to turn anonymous visitors into identifiable customers. We score consumers based on their level of interest, intent to purchase, inventory of interest and pages likely to view. With this insight, we can intelligently:
- Meet - Greet
- Engage - Interrupt
- Retarget - Publish Offers
Gubagoo ChatSmart: Fully Managed, Advanced Live Chat Platform
Gubagoo ChatSmart brings intelligence to chat, so you get higher quality leads and more satisfied customers. Our fully managed live chat and text solutions make it easy for your customers to connect with your dealership anytime on any platform. With our unique ResQ feature, you have the ability to handle your chats, and our experienced chat specialists step in when you’re not available.
Meet, Greet, Engage, Interrupt Consumers
Our smart greeter and dynamic messaging technology is designed to optimize chat engagement by delivering a personalized chat experience when customers visit and browse your website. Whether they are first time visitors, returning visitors, or landing on your site after clicking an ad campaign, your customers always receive a relevant message guaranteed to boost customer engagement and drive higher conversions.
Dynamic VDP to Boost Engagement and Conversion
Dynamic VDPs increase conversion by 54%. With your inventory at our fingertips, we send vehicles in the chat window to enable the customer to easily view specs, pictures and videos. To unlock instant pricing, we invite the customer to fill in a quick form. This gives them access to valuable rates, incentives, residuals, lease offers and finance options specific to their area. They get what they’re looking for and you receive quality leads that drive higher conversion.
Blaster: Re-target and Re-engage Consumers with New Offers
Blaster is Gubagoo’s signature engagement tool that allows you to:
- Re-engage your incomplete deals with new offers and incentives.
- Re-target an entire group of consumers when rates, incentives, or payments change.
- Get notified when consumers view your latest offers.
Grow your Fixed Ops Revenue
- Parts Directory - Send customers parts diagrams, pricing and specs right in chat.
- Appointment Scheduling - Let our Chat Specialists schedule your customer’s next service appointment during a chat conversation.
- Service Offers - Use our Publisher tool to push hyper-relevant offers to web visitors.
Apple Business Chat: Reach Millions of iOS Users
In one tap, iPhone and iPad users can chat with your dealership in the Apple Messages app. They can view inventory, ask questions, book a test drive, and schedule service appointments. Re-engage with customers at any time to get them back into the deal. Your connection with customers is active until they choose to delete the conversation. Native iOS entry points include Spotlight, Siri, Search, and Maps.
Facebook Messenger Integration
Allow customers to chat with your dealership the same way they do with friends. Our Chat Specialists have the ability to send your inventory, along with videos and special offers to customers right in a Messenger conversation. You also have the ability to see the exact Facebook ad a customer clicked on to start a chat within the Gubagoo platform.
Facebook Marketplace: Sell your Pre-owned Inventory
Every day, millions of people use Facebook Marketplace to shop for cars. Gubagoo makes it easy for you to sell on Marketplace. We post your pre-owned inventory to Marketplace and manage inbound inquiries through Facebook Messenger. We then deliver qualified leads directly to your CRM. All you need is a Facebook page to get started.
Gubagoo Live: All-in-One Dealer Communication Platform
GLive is an omni-channel platform that’s designed to help you improve consumer engagement, conversion and experience.
- Watch a conversation, whisper to a teammate or Chat Specialist, or jump in anytime, anywhere.
- Build and send offers and inventory to customers from your desktop or mobile device.
Gubagoo Text+: One Powerful App to Text with your Customers
Text+ gives you full control over your team’s inbound and outbound text conversations. This fully compliant solution lets you easily stay in touch with customers after they leave your dealership or website. Centrally manage all text conversations between team members and customers. Push vehicles to customers in a text and share rich media content to drive greater interest and engagement.
Gubagoo Publisher: The Intelligent Way to Promote your Specials
Customers are 2x more likely to convert when offers are customized to their intent. Publisher dynamically changes your offers and incentives based on web browsing behavior. Ad types include Google Reviews, specials, department tabs, social profiles, billboards, page overlay, appointment booking, and more. With the ability to launch a LivePlay directly from Publisher, you can increase website conversion by aligning the chat messaging with a feature offer. This feature makes the chat continuity more human and personal.