Always Be Available
Conversations℠ is built to connect today’s car shoppers with dealerships — wherever, whenever, and however they want to shop. With A.I. technology and managed chat support to instantly respond to all of your incoming messages 24/7, Conversations℠ turns chats into customers.
Ana Bot A.I.
Conversations℠ comes standard with a friendly A.I. chatbot, powered by IBM Watson, that can capture high-intent leads and save your team tons of time by helping customers with common questions, such as hours and directions, test drive and service scheduling, and even trade-in estimates. If Ana is ever unsure how to answer a question, she politely and instantly transfers the conversation to the most relevant person on your team (or on our Managed Chat team).
Instant Trade-In Estimates
Ana Bot can now generate trade-in estimates based on just a few easy questions and then naturally schedule appointments for appraisals in the course of conversation. She applies real-time market data and her complete knowledge of all vehicles to make instant, VIN-accurate calculations.
Your Inventory on Facebook Marketplace
Facebook Marketplace is exploding in popularity with millions of active daily car shoppers. We can display your inventory directly to this new massive audience and collect leads 24/7 from interested shoppers.
Drag and drop your inventory into chats with interested shoppers, giving them an enticing vehicle snapshot that clicks through to its VDP.
Live Video Chat
Take your showroom floor conversations online by welcoming customers into your dealership with live video chat. Give vehicle walk-arounds and put a friendly face on your dealership to make a lasting impression.
Customers can text your dealership’s unique SMS number from your website, ad campaigns, Google listings, and even print materials — and each text routes though the platform the same as any web chat. Conversations℠ also has SMS Outbound Messaging, meaning you can initiate text conversations with your customers at any time.
Rest easy off the clock knowing all chats will be expertly answered and added to your CRM by our 24/7 Conversations Call Center. Chats also roll over to them when customers are left waiting for a set number of seconds.
Chat directly with co-workers or loop them into help with your customer Conversations to make your team more efficient, agile, and helpful. You can even “shout” at entire departments to bring in the first co-worker who responds.
Our iOS and Android apps free your sales team from their desks and put the entire Conversations℠ platform in their pocket, with all the same features just a tap away.
Conversations℠ seamlessly integrates with Facebook Messenger™ to open up a whole new channel of customers for you. Instantly respond to chats from your Facebook Page and ad campaigns to convert users from the most popular social platform in the world.
Talk to Cars
Connect with customers through their vehicle infotainment systems when they need you most — on the road with a service request. There’s nothing special you need to do to have these voice-activated conversations — they route through the platform just like any normal text or chat.